 Hospitality
Core Units
2nd
Edition
Australia's diverse and expanding hospitality industry has a
matching diversity of facilities, services and service styles.
Hospitality services are offered by international hotels,
resorts, restaurants, motels, bed & breakfast and
self-catering accommodation, guest houses, private hotels, farm
stays, backpackers' hostels, caravan park accommodation,
cruise liners, as well as restaurants, cafes, fast food outlets,
clubs, pubs, and nightclubs.
Career prospects in the hospitality and tourism industry
are boundless, as burgeoning tourism places greater demands on
hospitality establishments. The value to Australia and the
potential for career growth is enormous as the tourism and
hospitality industry begins to overtake traditional industries
in terms of GDP contribution. Tourists, from home and abroad,
have high expectations for quality service standards. The
professional status of the industry has grown as organisations
and staff respond to this demand in a professional manner.
Hospitality Core Units contains absolute 'foundation
information' for people wanting to build a career in the
industry, as it covers the core competencies for the
Certificates at levels II and III in Hospitality Operations. It is written
for TAFE and high school students, as well as intending and new
recruits to the industry.
What sets this book apart is its extensive industry audience.
It is a great aid for teachers and on-the-job trainers to apply
to student/trainee self directed activities. Its focus on
current industry trends and operations combines with providing
readers with practical activities and resources to research and
seek additional information. The book has a real 'hands-on'
approach, whether you are training in a fine hotel, or working
at the local boatshed, stocking the galleys of weekend
houseboats. All the knowledge and skills required to work
professionally are contained between its covers.
What Industry Leaders Say About This Book
"Tourism Training New South
Wales is committed to the promotion of careers in the
Hospitality and Tourism industry. We see Hospitality Core
Units as being a valuable tool in providing both accurate
perceptions of the industry and the careers that it
offers. We are proud to endorse it."
Kirsty Almond
Executive Officer
Tourism Training NSW
Hospitality Core Units, 2nd
Edition, 2004 ISBN 0957703473 supports the following units of
competence from the Hospitality training package. Combinations
of these twelve units make up the essential core of Certificates
II & III in Hospitality Operations. This book is a great
resource for entry level training conducted on or off the job.
THHCO01B
Develop and update Hospitality industry knowledge
THHCOR01B Work with colleagues and customers
THHGCS02B Promote products and services to customers
THHGGA01B Communicate on the telephone
THHCOR02B Work in a socially diverse environment
THHCOR03B Follow health safety and security
procedures
THHGHS01B Follow workplace hygiene procedures
THHGCS03B Deal with conflict situations
THHGTR01B Coach others in job skills
THHGC01B Develop and update local
knowledge
THHGGA06B Receive and store stock
THHBKA04B Clean and maintain kitchen premises
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